Refund and Cancellation Policy

HireML uses Paddle or another supported payment provider to process client payments. When a client pays for an order, the order should be managed inside HireML messages, delivery, revision, and approval tools.

A client may request cancellation before meaningful work begins. The order is not cancelled automatically. HireML reviews the request in the admin panel, checks the reason, messages, delivery state, and payment risk, then decides whether to confirm cancellation and start the refund pipeline.

• If work has started, cancellation is reviewed based on project progress, messages, uploaded files, timeline, and reason.
• A partial refund, full refund, revision request, or continued delivery may be offered depending on the case.
• Clients must provide a clear cancellation reason so HireML can review the order fairly.
• If HireML approves cancellation, refunds are processed through the payment partner and may take additional time to appear on the original payment method.

Once a freelancer delivers work, the client should review the delivery. If it does not match the agreed scope, the client should request a revision or contact support before accepting the delivery.

• Accepted deliveries are normally treated as completed orders.
• Refunds after acceptance are limited and generally require evidence of fraud, non-delivery, or a serious mismatch with the agreed scope.
• Downloaded files, source code, and completed digital work may reduce refund eligibility.

If a freelancer cannot deliver on time, they should request an extension through HireML before the deadline. If a freelancer does not deliver, delivers unusable work, or abandons the order, HireML may cancel the order after review and move the payment into the refund or dispute-resolution pipeline.

Users must contact HireML support before opening unnecessary chargebacks. Suspicious payment activity, false claims, off-platform payment requests, or repeated abuse may lead to account restrictions.

• Open the order in HireML and use revision, cancellation, or support options where available.
• Email support@hireml.dev with your account email, order ID, reason, and screenshots or files if useful.
• HireML aims to respond within 24 hours. Some payment-provider refunds may take longer to appear on the original payment method.